Return Policy

Thank you for shopping at Lunam. 

At Lunam, we are committed to reducing waste and preserving the health of our planet. We strive to provide you with high-quality products and exceptional customer service.

  • Non-returnable Sale
  • Order Accuracy
  • Performance of product
  • Wrong item shipped

Non-returnable Sale

All products purchased from Lunam are considered non-returnable sale. This means that once an item is purchased, it cannot be returned or exchanged for any reason, including but not limited to size, fit, color, or style preferences. 

However, we always want you to feel positive about your experience with our products, and that’s why we offer:

  • Order Accuracy: We strive to ensure the accuracy of your order. In the unlikely event that you receive an incorrect item, please contact our customer support team at within 7 days of receiving your order. We will work with you to resolve the issue and make it right.

  • Quality Guarantee: We take great care in ensuring the quality of our products. If you believe that you have received a defective or damaged item, please contact our customer support team within 7 days of receiving your order. We will review the issue and, if deemed valid, provide a suitable resolution, such as a replacement or store credit.

  • Size and Fit Assistance: We understand that finding the right size and fit for undergarments can be challenging. To assist you in making the best choice, we provide detailed sizing charts and product descriptions on our website. If you have any questions or need further assistance, please reach out to our customer support team at before placing your order.