FAQs

How do Lunam period underwear work?

Lunam is a reusable leak-proof and period-proof apparel that replaces disposable products such as panty liners, tampons, and pads. Lunam underwear is meticulously crafted with a commitment to sustainability, using 90% eco-friendly materials. We take pride in our triple-layered leakproof lining, thoughtfully designed with OEKO-TEX® standard 100% fabric technology, ensuring both your comfort and peace of mind. Discover More Here

How it works

Using 90% eco-friendly materials, Lunam undies are PFAS-free and intentionally created with a commitment to sustainability. We take pride in our triple-layered leak proof lining, thoughtfully designed with OEKO-TEX standard 100% fabric technology that ensures both your comfort and peace of mind.

The culmination of our efforts has resulted in a high-performance and inclusive product that transcends the boundaries of ordinary underwear.

With unparalleled softness, comfort, and breathability, Lunam feels like a hug to the human body and a victory for the planet. Lunam is the present and the future of period wear. We represent the dawning and cultivation of a new relationship with our bodies and cycles as a sacred expression of our nature.

How do I choose the right size?

For a better fit, check our sizing guide HERE

Do Lunam underwear leak?

All Lunam underwear is created with a leakproof lining that can absorb a minimum of 3 tampons worth of menstrual flow. We currently have 2 absorption levels: light/ Moderate which holds up to 3 regular tampons and Heavy/Super Heavy which hold up to 5 regular tampons. To choose an appropriate product for your flow, Read more. Read More.

Are Lunam underwear PFAs free?

Yes, we can proudly say that we are PFAs free underwear. We test all materials for a wide range of known hazardous substances, including PFAS and other known harmful chemicals. We source our materials from factories known for making safe, green textiles. All of our fabrics are OEKO-TEX ® approved, which is an internationally recognized standard for making textiles cleaner and more environmentally friendly. We are committed to using the most chemical-free and sustainable textiles available.

What is the OEKO standard?

OEKO-TEX® standard is a label that certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals. All of our fabrics are OEKO-TEX ® approved because we believe in providing healthier and sustainable products. We care about you and the planet.

How do I care for my Lunam underwear?

Your Lunam underwear should be washed gently. Simply wash them by hand or on a delicate cycle using cold water and mild detergents. Hang or lay flat to dry. Read more

Are Lunam underwear visible with clothes?

Lunam products embody the essence of everyday underwear while harnessing extraordinary capabilities. Meticulously crafted to swiftly and comfortably absorb menstrual flow, they boast a sleek profile and minimal thickness. Their external appearance conceals any indication of menstruation or the presence of "period" underwear, ensuring complete discretion.

Shipping and international shipping

Your order is a priority to us. Although most packages ship out the same day or the next day, without expedited freight we cannot guarantee this. We deliver to all addresses nationwide in the USA on business days (Monday to Friday, excluding public holidays). Orders placed on weekends and public holidays will be dispatched the following business day. Estimated time for standard delivery is 3 to 7 business days.

Free shipping on qualifying orders over $75

Free shipping is offered on qualifying U.S. orders that meet a $75 minimum order value after applied discounts and before taxes. This offer is available for the United States, Alaska, and Hawaii (excludes Puerto Rico, Guam, APO/FPO, U.S. Territories and Minor Outlying Islands.)

Standard Shipping - $7 Flat Rate

INTERNATIONAL SHIPPING

We deliver to some international countries.

We use DHL Shipping and if we are in stock of all your goods, the estimated delivery time is around 5-12 business days (including packing and postage).

How long will my Lunam underwear last?

The lifespan of your Lunam underwear depends on the wash and care of the garment. Be sure to follow the care instructions to ensure they last longer. Read more (Wash and care)

What materials are the products made of?

Our fabrics for the underwear are carefully selected and OEKO-TEX ® approved. Each underwear consists of Tencel, Bamboo, cotton, and polyester. To learn about our materials click HERE.

We continue to work on improving our materials and processes. Always developing the most earth-loving products for you and the planet.

The ingredients for our aromatherapy are also carefully selected from the purest and most eco-friendly producers.

How can I buy more and save more?

Our bundles are a great way to stock up and save more. Build your own period bundle and get 15% off.

What are the payment methods?

Paypal, Stripe, AfterPay (Affirm), Apple Pay.

How can I track my order?

When your Lunam order takes off on its journey, we'll send you your tracking number.. Please allow up to 24 hours for this tracking number to activate. For more information please reach out to us at hello@lunamlunam.com

Can I make changes to my order?

Once an order is submitted, we're unable to make changes to the order. Please review your purchase carefully before completing the transaction for a smooth experience.If you need to modify the shipping address, there's a chance we can help if caught before shipping begins. Contact us via email, and we'll do our best to assist you. However, we can't be held responsible for orders sent to an incorrect address provided by the sender. Ensure your shipping details are accurate before confirming your order.

How do I use a discount code?

Once in your shopping cart beneath the list of items you'll see a field labeled "Discount Code" or "Promo Code." This is where you'll enter your discount code. Type or paste in the code exactly as provided, without any spaces, and then click the "Apply" button. Savings will be shown once applied.

What is the shipping rate?

What happens if my order is lost?

If your Lunam order is significantly delayed beyond the anticipated delivery date, or if the tracking indicates that your package has been delivered but you haven't received it, don't hesitate to reach out to us. We're here to support you. Kindly send us an email at hello@lunamlunam.com, including your order number, and we'll be more than happy to assist you. It's important to note that we cannot assume responsibility for orders that are dispatched to an incorrect address provided by the sender. Hence, we kindly urge you to carefully review your shipping address before finalizing your Lunam order. Ensuring accurate shipping information during the checkout process is the customer's responsibility. Once an order has been shipped, it's not possible to modify the delivery address. Your satisfaction is our priority, and we're here to ensure your Lunam experience is seamless from start to finish.

When do I get free shipping?

All US orders totaling $75 or more enjoy free shipping through our ground shipping method. Just a friendly note: to unlock this perk, make sure your order total reaches $75 or beyond.

When can I expect to receive my order?

Expect an email from us as your Lunam order commences its journey to your location. This notification will include tracking information, and you can usually anticipate delivery within 5-7 business days. Your Lunam experience is our priority, and we're committed to ensuring your order arrives promptly and effortlessly.

What products are eligible for returns?

At Lunam, we are committed to reducing waste and preserving the health of our planet. We strive to provide you with high-quality products and exceptional customer service. All products purchased from Lunam are considered non-returnable sale. This means that once an item is purchased, it cannot be returned or exchanged for any reason, including but not limited to size, fit, color, or style preferences. However, if you believe that you have received a defective or damaged item, please contact our customer support team at customerservice@lunamlunam.com. For more info please check our Return Policy

How does Lunam aromatherapy work?

When life feels overwhelming, and negativity sets in, essential oils become your uplifting allies. Essential Oils vibrate at an astounding 320 MHz, infusing you with positivity and joy, and elevating your energy to new heights. Through the magic of scent, these natural medicines travel straight to the limbic system, where emotions find alignment and balance. It's a direct pathway to emotional well-being, and you'll feel the difference from the very first breath. Guided by the ancient wisdom of Moon archetypes, we craft unique formulas for each moon cycle. These carefully curated blends are dedicated to supporting your well-being and empowering the best version of yourself to shine.

How is Lunam aromatherapy made?

We create exceptional aromatherapy, where ancient wisdom meets modern healing. At our core, we embrace the profound knowledge of Maya medicine, the gentle power of Moon reiki, and the transformative art of aromatherapy. Together, these elements form the foundation of our unique approach to crafting extraordinary products designed to harmonize Moon cycles.

Can I sell Lunam products in my store?

We're thrilled about your interest in selling our products in your store. To ensure a consistent and fair shopping experience, we request all partners to sign a Minimum Advertised Price (MAP) Agreement. If interested, please email us at Wholesale@lunamlunam.com.

How do I become a wholesaler for Lunam?

To learn more about becoming a retailer of Lunam, please reach out to us at Wholesale@lunamlunam.com.

Do you drop ship for online retailers?

Yes, we offer drop shipping both for offline/online stores. After your application, we review it and get back to you to learn more about your business and future plans. For online stores, we can also connect to your Shopify store get orders automatically to our end. In that case, you don’t need to place your orders with us manually. You can contact us for details at Wholesale@lunamlunam.com.